Returns & Exchanges
At Lals, we take pride in the quality of our gourmet chocolates and artisanal foods; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure a swift resolution for any issues with your order.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, melting, or discrepancies in the items received.
Capture Evidence
Take clear photographs of the damaged product and the original packaging, as these are required to process your claim.
Contact Customer Support
Email our team at [email protected] with your order number, photos, and a brief description of the issue within 24 hours.
Resolution Selection
Once your claim is validated, choose between a complimentary replacement of the item or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing